Frequently asked questions about service suspension (2023)

If you are temporarily unable to use your device or have concerns about unauthorized usage or charges, you may suspend your line of service for up to a total of 180 days in any consecutive 12-month period (regardless of calendar year).

If you block a line, you won't be able to make or receive calls or text messages over the Verizon network.

You can suspend your line of service using one of the following options: "Lost/Stolen" or "Other." Both options give you the option to block with or without billing.

lost/stolen- Select this option if your device is lost or stolen and you want to temporarily block your line to prevent unauthorized use and charge your account.

The loss/stolen option is available for up to 90 days in a rolling 12-month period.

• If you lock your line without billing under the Loss/Theft option, you won't be billed for up to 30 days. If you choose to lock your line beyond 30 days and your line has not reached the 180 day lockout period described below, you will be charged as of the 31st day, even if your line and device are not operational on our network. . .
• If you do nothing after a total of 90 days of suspension for loss or theft, or if you have been suspended for a total of 180 days in any 12-month period, your connection will be automatically disconnected.
• We will notify you before the line is cut off. If you do not take steps to reconnect or disconnect your line before the date specified in the notice, your line will automatically be disconnected on that date.

Others- Select this option if you need to temporarily block a line and you are the owner of the device. The Other Block option is available for up to 180 days in a rolling 12-month period.

• You can block and unblock your line each time up to the limit of 180 days. However, no individual suspension may last more than 90 consecutive days.
• If your line has been locked for 90 consecutive days in the Other option, or if your line has been locked for a total of 180 days in a 12-month period, your line will automatically reconnect.
• We will notify you before the connection is restored. If you do not take steps to reconnect or disconnect before the date specified in the notice, you will automatically be reconnected on that date.
• You can re-lock your line after reconnecting if your line has not yet reached the 180-day limit.

Both suspension options give you the option of a suspension with or without billing.

with billing

• Your service and features will continue to be billed at your normal monthly rates.
• The term of your line contract and the date of eligibility to upgrade the device (if applicable) will not be affected.
• Your device payment agreement (if applicable) will continue to be billed in accordance with your device payment plan.

no billing

• The term of your connection contract and your device upgrade eligibility date (if applicable) will be extended by the period during which your connection is suspended free of charge.
• Your device payment agreement (if applicable) will continue to be billed in accordance with your device payment plan.
• If you have a recurring monthly subscription, please review the applicable terms and conditions or contact Customer Service to see if you will continue to be billed during the suspension period. If you cancel a subscription and download an app again at a later date, download fees are non-refundable.
• After your line is reconnected, your next bill may include partial month service charges and prorated compensation based on the effective date of the change.

If your line is disconnected, you will lose your cell phone number. Additionally, you may see changes on your next bill including:

• Price of the new plan: Some plans have prices determined by the number of lines on your account. If your line is disconnected, you can have the planned cost of your remaining lines change.
• Device Payment Agreement Balance Past Due: If your line is disconnected and you have an active device payment agreement, the balance on that agreement may be due on your next bill.
• Early Termination Fee: If your line or device is under contract and the contract is still active, you will be charged an early termination fee on your next bill, unless you opt for an ETF waiver, where applicable.
• Offer recovery rate: If you purchased your device at a discounted price or if you accepted an offer to reduce the total cost of the device, you may be charged a restoration fee that was accepted at the time of purchase.
• Device Protection Changes- If you have multi-device protection on your account, it may be removed from your account if the number of eligible lines on your account drops below 3.

You can suspend your line of service for up to a total of 180 days in a rolling 12-month period (not based on calendar year).

You may not combine the Loss/Theft and Other options to exceed the 180-day limit.

For example, if you lock your line on the "Other" option for 155 days, reconnect your line, and then lose your device and need to request a Loss/Theft Lock, your line cannot be locked for more than 25 days of the same Period. 12-month period since it had been suspended for 155 days.

The COVID-19 state of emergency exception will expire on June 25, 2022. If you do not take action to reconnect or disconnect before the date specified in the notice, your line will automatically reconnect on the date specified in the notice.

• If your line has been suspended for more than 180 days in a rolling 12-month period beginning June 25, your line will automatically reconnect on June 26.
• If your line has been suspended for less than 180 days in a consecutive 12-month period beginning June 25, your line will automatically reconnect after being suspended for 90 consecutive days under the state of emergency option, or if your line has been suspended for a total of 180 days in any 12-month period, whichever comes first. You can re-lock your line to the "Other" option after reconnecting only if your line has not yet reached the 180-day limit.

To block a line in My Business:

1. Sign in to My Business
2. ClickManage,then clickplanes, then clicksuspend service.
3. Select the line(s) you want to suspend and click on itKeep going.
   
4. On the Suspend Service page, choose whether or not to be billed while the line(s) are suspended.
   
   • ClickYoNO.
     
5. Select why you want to suspend the service:
   • Others
   • Lost/stolen or damaged
6. ClickDeliver.

We will send a confirmation to the email address provided. You can also add up to 5 additional email addresses to receive confirmation notifications, just click on them+ Add another email address.

You can hang a line in just a few steps.

1. Sign in to the My Verizon for Business app.
2. If you have more than one account, touchAccount, then touchlines. If you have an account, touchlines.
3. Select the line you want to block.
4. Tap on theBehaviorEyelash.
5. Scroll down and tapsuspend service.
6. Select a reason for the ban.
   • Others
   • lost/stolen
7. Select a billing option.
   • with billing
   • no billing
8. To defeatDeliver.

We will send a confirmation email to the address specified in the account.

Yes, through usesearch lines.

You can use the search menu to retrieve multiple lines for an account. You can search:

• clave WLAN
• Wireless identification-Benutzer
• wireless username
• account number
• device ID
• SIM-ID
• cost center

You can also copy and paste up to 100 rows in the search box. Mobile phone numbers can be copied directly from a table or separated by a comma.

1. Sign in to My Business.
2. ClickManage,then clickplanes
3. Clicksearch linesto find the lines for which you want to suspend service.
   
4. On the blocking service number selection page, find the mobile numbersyou want to suspend the service and click on itChoose,then clickKeep going.
   • Clickchoose allif you want to block service for all blocked lines on an account.
5. On the Suspend Service page, choose whether to suspend service with billing:
   • Y
   • NO
6. Please select a reason for discontinuing your service:
   • Others
   • Lost/stolen or damaged
7. You can select different options for each row, or click if you want the same options for all rowsApply for everyone.
8. ClickDeliver.
9. We will send you a confirmation email and you can send this confirmation email to additional recipients by clicking+ Add another email address.

A line cannot be suspended for more than 180 days in any consecutive 12-month period. You cannot lock a line once the line has reached the 180-day lock period.

Additionally, you cannot block a line on Loss/Theft if the line has been blocked for more than 90 cumulative days in the last 12 months.